Privacy Policy — maya777

Section 1

Information We Collect

maya777 collects personal data through several channels: information you provide directly during registration and account management, data generated automatically as you use the platform, and information received from third-party payment providers including bKash, Nagad, Rocket, and Upay. We collect only the data that is necessary to operate a secure, compliant, and personalised online betting and casino service for players in Bangladesh.

The following categories of personal data may be collected:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data beyond what is required for identity verification, or health data beyond what is necessary for responsible gaming assessments.

Section 2

How We Use Your Data

maya777 processes your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with those stated at the time of collection. The primary purposes for which we process your data are as follows:

1. Account Management: To register your account, verify your identity through KYC, maintain your account settings, and authenticate your login sessions via your Bangladesh mobile number or email address.
2. Transaction Processing: To process deposits and withdrawals in BDT through bKash, Nagad, Rocket, Upay, and card payment channels, and to maintain an accurate financial record in your account history.
3. Platform Personalisation: To customise your experience on maya777, including displaying relevant cricket betting markets such as BPL and IPL, recommending slot titles based on your game history, and tailoring promotional offers to your activity profile.
4. Security & Fraud Prevention : To detect and prevent fraudulent activity, money laundering, multi-accounting, and unauthorised access attempts on your maya777 account.
5. Legal Compliance: To fulfil obligations under applicable anti-money laundering (AML) standards, KYC requirements, and responsible gaming regulations, including age verification for all players aged 18 and above.
6. Customer Support: To respond to your enquiries submitted via live chat or email at support@maya777, resolve disputes, and maintain records of communications for quality assurance purposes.
7. Responsible Gaming: To monitor your betting behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and provide timely interventions where appropriate.
8. Marketing Communications: To send you promotional offers, bonus announcements, and seasonal campaign notifications — such as Eid or BPL season promotions — where you have given your express consent to receive such communications. You may withdraw this consent at any time.

We rely on the following legal bases for processing: contractual necessity (to perform the agreement you entered into by registering), legitimate interests (fraud prevention, platform security, analytics), legal obligation (AML and KYC compliance), and consent (marketing communications and non-essential cookies).

Section 3

Data Sharing & Disclosure

maya777 does not sell your personal data to third parties. We may share your data only in the limited circumstances described below, and always subject to appropriate contractual safeguards or legal obligations.

• Payment Processors: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum necessary financial data to execute your deposit or withdrawal transactions. These providers operate under their own privacy and data security frameworks.
• Identity Verification Services: Third-party KYC providers may receive your NID details and selfie photographs solely for the purpose of verifying your identity and confirming your age as 18 or above. Data is not retained by these providers beyond the verification window.
• Game Studio Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised player session identifiers to operate their game engines and ensure fair play. No directly identifiable personal data (name, NID, mobile number) is shared with game studios.
• Analytics Providers: Aggregated, anonymised behavioural data may be processed by analytics tools to help us improve platform performance, game loading times, and user experience across devices.
• Legal & Regulatory Authorities: We may disclose your personal data to competent authorities if required to do so by applicable law, court order, or in connection with a fraud or money laundering investigation. We will notify you of such disclosure where legally permitted to do so.

Section 4

Cookies & Tracking Technologies

maya777 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to gather anonymised analytics data that helps us improve the player experience. A cookie is a small text file stored on your device by your web browser when you visit our platform.

We use the following categories of cookies on maya777:

You may manage or withdraw your consent for non-essential cookies at any time through your browser settings. Disabling strictly necessary cookies will prevent the platform from functioning correctly and you will not be able to log in or complete transactions. Disabling analytics or marketing cookies will not affect your ability to play games or make deposits and withdrawals in BDT.

In addition to cookies, maya777 may use local storage, session storage, and device fingerprinting technologies for fraud prevention and security purposes. Device fingerprinting data is used only to detect multi-accounting and suspicious login activity and is not shared with advertising networks.

Section 5

Data Retention

maya777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

1. Active Account Data: Retained for the full duration of your account's active status on maya777, plus a post-closure period as described below.
2. KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, in accordance with AML and record-keeping standards applicable to online gaming platforms.
3. Financial Transaction Records: Deposit and withdrawal records in BDT are retained for a minimum of five (5) years following the date of each transaction.
4. Customer Support Communications: Email and live chat records are retained for three (3) years from the date of the last interaction.
5. Analytics and Behavioural Data: Anonymised aggregated analytics data may be retained indefinitely for platform improvement purposes. Personally identifiable behavioural data is deleted within twelve (12) months of your account closure.
6. Marketing Consent Records: Records of your consent to receive marketing communications are retained for the duration of your account, plus three (3) years thereafter, to demonstrate compliance.

When a retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any individual player. Requests for early deletion of personal data are handled under the Your Privacy Rights section below.

Section 6

Security Measures

maya777 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the maya777 platform is encrypted in transit using TLS 1.2 or higher. This includes login credentials, payment details, and all API communications.
• Encrypted Data at Rest: Sensitive fields such as NID numbers, payment account references, and hashed passwords are encrypted at the database layer using AES-256 encryption.
• Two-Factor Authentication (2FA): SMS-based 2FA is available to all registered players and is strongly recommended. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh can enable 2FA via their account security settings.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. Staff who handle KYC documents or financial records undergo background checks and are bound by confidentiality agreements.
• Intrusion Detection: Automated monitoring systems scan for unusual login patterns, brute-force attempts, and suspicious transaction activity around the clock. Anomalies trigger immediate security alerts.
• Regular Security Audits: The maya777 platform undergoes periodic third-party security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your account password confidential and for notifying maya777 immediately at support@maya777 if you suspect any unauthorised access to your account.

Section 7

Your Privacy Rights

As a player on maya777, you hold the following rights in relation to your personal data. These rights may be exercised by contacting our support team at support@maya777. We will respond to all verified requests within 30 days of receipt.

1. Right of Access: You may request a copy of all personal data maya777 holds about you, including your transaction history, KYC records, and communications data.
2. Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected. For NID-related corrections, you will be required to submit updated identity documentation.
3. Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to our legal retention obligations (see Section 5).
4. Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute about data accuracy is being resolved.
5. Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to maya777 directly (e.g., account registration data and transaction records).
6. Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes, including promotional emails related to cricket betting, slots, and casino offers. Objection to marketing will be processed immediately.
7. Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications, analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, send a written request to support@maya777 with the subject line "Privacy Rights Request". Please include your registered mobile number and a brief description of your request. We may need to verify your identity before processing the request. All requests are handled free of charge.

Section 8

Policy Updates & Contact

maya777 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least 14 days before the updated policy takes effect. The effective date at the top of this document will be updated accordingly.

Your continued use of the maya777 platform after the revised Privacy Policy comes into effect constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should cease using the platform and contact support to discuss account closure options.

The current version of this Privacy Policy is always available at /privacy-policy and supersedes all previous versions. We encourage you to review this page periodically, particularly during major sporting seasons such as the BPL or T20 World Cup, when promotional activities may result in additional data processing activities.

For all privacy-related enquiries, data access requests, or complaints, please contact the maya777 Data Protection team:

• Email: support@maya777 (Subject: "Privacy Rights Request")
• Live Chat: Available on the maya777 platform, 24 hours a day, 7 days a week
• Response time: Within 30 days for formal data rights requests; within 2–5 minutes for general support queries